You pressed install, the app said it worked, but the new watch face is nowhere on the watch. This is common and easy to fix.
Where new watch faces appear
On the watch, press and hold the current watch face, scroll through the list and look for the new one at the end. On some models it is under Watch Face, Add New, Connect IQ.
If it is not in the list
- Sync the watch. Open Garmin Connect IQ, connect the watch and sync until it says the sync is complete.
- Check My Device. In Connect IQ open My Device. If the watch face is missing, install it again from the store page.
- Check compatibility. If your model is not on the supported list, the design will not appear. Pick a compatible one.
- Restart the watch and sync once more.
Watch faces that need an unlock
Premium designs may install as a trial and appear only after the unlock code is entered or after the purchase is confirmed. Finish the unlock on the store page and sync again.
Other things to try
- Make sure there is free space on the watch.
- Update Garmin Connect and Connect IQ on your phone.
- Remove and reinstall the watch face.
See the full walkthrough in how to install a watch face on your Garmin, or find a new design in the catalog.
