Garmin Frequently Asked Questions

Each code is valid for one hour. This probably means your code is expired.
For now, the solution is to make the clockface restart, which will force a new code to be loaded and displayed.
On a Garmin smartwatch, shutdown and restart your watch.

Unfortunately, Garmin does not always recognize you again after (re)installing an app, so the system might think you are a new customer when that happens, and might ask you to pay again.
Luckily you can unlock your app again for free here.
Just enter the code it is showing you and the e-mail address you used for the original purchase and you will be up and running again in no time.

We do not send you a purchase code in your email, and you do not need a code to switch to the purchased clockfaces.
Instead, you first install the new clockfaces or app you want. To install the clock face that you purchased:
Open Garmin Connect app on your phone, click on your account icon and then select your device
Select Clock Faces -> All Clocks and then search and select the clock face you purchased by its name.
The clock face will take a few seconds to install on your device
Then wait for it to ask you to pay again. As soon as that happens you can unlock it again for free by going to https://kzl.io/unlock using the code it shows you on the watch at that moment.
If for some reason it does not ask you to pay again, that isn’t a problem and you can just use the clockfaces as is, the functionality is exactly the same before and after unlocking.

All the apps and clockfaces are one time payments for a lifetime license.
However, because we cannot always recognize you again after you remove and reinstall an app or clockface, it might ask for payment again if you ever remove and reinstall it.
When that happens you can unlock it again for free by going to https://kzl.io/unlock

These messages are shown because you are using a paid app or clockface of which the trial has expired.
If you do not want to pay for the app or clockface, remove the app, or install another clockface from the appstore, and the messages will automatically stop.
Uninstall a watch face:
Go to Garmin Connect IQ app
Click on the “My Device” tab, click on “My Watch Faces”
Here you can see a list of all watch faces installed on your device. Select the one you want remove/uninstall
Click on Uninstall
All clock faces and apps clearly mention in their description if they require payment or not, so it should not be hard to find a free one instead.

Open Garmin Connect IQ app on your phone, click on the search icon to look for the watch face you want to reinstall
Click on the Install button
The clock face will take a few seconds to install on your device
After a small trial period (some clocks may not have any trial period), a 6 digit code may pop up on your device
If it does, go to https://kiezelpay.com/code/ and click on Already Purchased (assuming you have purchased this clock face before). Enter the code on your clock face there along with the email address you used at the time of the original purchase
The unlocking may take up to 5 minutes

We put a lot of heart and sweat into each clock face that we make and so if you are facing any issues with the clock face do send us an email Here
If you still need a refund, we as developers cannot refund you directly. You can contact the Kiezel Pay team HERE and they will be able to help you out

KiezelPay is a secure and simple gateway for us developers to receive payments for smartwatch apps and watch-faces that we make.
It is perfectly safe to pay for the watch faces through Kiezel Pay!