Fitbit Watch Face Not Working — How to Fix

Is your Fitbit watch face not working after installation? This is a common issue with simple fixes. Here is how to solve it.

Why Is My Fitbit Watch Face Not Working?

• The watch face was not set as active after install
• Bluetooth disconnected during installation
• Fitbit app cache needs clearing
• Fitbit firmware needs updating
• The watch face is not compatible with your Fitbit model

Fix 1 — Set the Watch Face as Active

Open Fitbit app → tap your profile → select your device → tap Clock Faces → find the installed face → tap Select. The face will not activate automatically after install.

Fix 2 — Restart Your Fitbit

Press and hold the back and bottom buttons simultaneously for 10 seconds until the Fitbit logo appears. A restart fixes most display issues.

Fix 3 — Reinstall the Watch Face

1. Open Fitbit app → your device → Clock Faces
2. Find the face and tap Remove
3. Restart your Fitbit
4. Reinstall the watch face and select it

Fix 4 — Clear Fitbit App Cache

On Android: Settings → Apps → Fitbit → Storage → Clear Cache. On iPhone: delete and reinstall the Fitbit app.

Fix 5 — Update Fitbit Firmware

Open Fitbit app → your profile → your device → scroll down to check for firmware updates. Outdated firmware causes many watch face issues.

Frequently Asked Questions

My Fitbit watch face shows a blank screen — what do I do?

A blank screen means the face failed to install. Uninstall it from the Fitbit app, restart your Fitbit, and reinstall.

My Fitbit watch face disappeared after an update

Firmware updates sometimes reset the active watch face. Simply open the Fitbit app, find your face under Clock Faces, and tap Select to reactivate it.

Browse our Fitbit watch faces or visit our Fitbit FAQ for more help.

See also: All Garmin Faces | All Fitbit Faces | Blog | Garmin FAQ | Fitbit FAQ